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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) J139
B) J129
C) K155
D) J179
E) K165

2. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Simplifying management
B) Bring Your Own Device (BYOD)
C) Customer Satisfaction
D) Driving efficiencies
E) Work from anywhere

3. What features does Avaya Call Reporting provide, which Media Manager does not? (Select three.)

A) Integrated video capture for agents and callers
B) Complete and searchable call data
C) Customizable reporting
D) Real-time agent wallboards and dashboards
E) Basic call recording

4. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Core
B) Workforce Management Named User
C) Concurrent
D) Power

Solutions: