Exam Name: Avaya IP Office Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Aug 04, 2026
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Avaya 6401-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IP Office System Architecture & Installation | 20% | - Hardware components and platforms - Software installation and licensing - Network requirements and planning |
| Advanced Features & Applications | 20% | - Voicemail Pro and Unified Messaging - Third-party integration - IP Office Contact Center overview |
| System Configuration & Basic Setup | 25% | - Dial plan and routing rules - User, extension and trunk configuration - Manager and Web Manager access |
| Telephony Features & Call Handling | 20% | - Mobility and remote worker setup - Call routing, hunt groups and voicemail - User features and permissions |
| Maintenance, Troubleshooting & Support | 15% | - Backup, restore and upgrades - Monitoring and diagnostics tools - Common fault resolution |
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