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Avaya Aura Core Components Support Sample Questions:

1. A customer calls Avaya Support stating their Session Manager (SM) is down. After doing some troubleshooting the technician sees SM is in the Deny New Service state, and in Restricted license mode.
What does this license mode indicate?

A) The SM license is not accessible or does not exist.
B) There is a license error but SM continues to function.
C) The license was installed incorrectly.
D) The license 30 day grace period has expired and SM service is being denied.

2. From which website can you obtain resources such as Product Change Notifications (PCNs), Documentation, Knowledge-based articles and make Parts/Service requests?

A) avaya-learnintj.com
B) support.avaya.
C) pids.avaya.com
D) avaya.com

3. When one Avaya SIP Telephone (AST) user calls another Avaya SIP Telephone (AST) user agent, Session Manager goes through different phases of processing the call. What is the maximum number of Phase Tags and what are they called?

A) Two - origappseq and termappseq
B) Four - imsorig, origdone, imsterm, termdone
C) Three - ingress, process, egress
D) Two - imsorig and imsterm

4. Where are Avaya Aura Communication Manager (CM) translation files stored?

A) /craft/home/xlations
B) /etc/home/defty
C) /var/home/ftp/pub
D) /var/home/Avaya/xln/

5. Avaya currently provides Avaya Diagnostic Methodology for partners to raise trouble tickets and receive assistance.
Which three documents does Avaya expect customers/partners to have filled out before contacting support? (Choose three.)

A) Details/Findings
B) Knowledge Management
C) Cause
D) Problem Statement
E) Problem Clarification

Solutions: