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The KPI Institute C-KPIP Exam Syllabus Topics:

The KPI Institute Certified KPI Professional Sample Questions:

1. Which KPI is suitable for balancing "Hotel occupancy (%)"?

A) Available capacity (#)
B) Occupancy at full rate (%)
C) Retained customers (%)
D) Revenue per available capacity unit ($)

2. Which KPI measures the achievement of the following objective: "Contribute to organizational productivity"?

A) Budget variance (%)
B) Team man-hours per service requests processed (#)
C) Processes (#)
D) Internal customer satisfaction index (%)

3. How often should KPIs be modified?

A) Once a year
B) Once a month
C) As often as required by strategy / operational changes
D) Once a quarter

4. Which of the following statements is an initiative?

A) Processes optimized (%)
B) Reduce operational ... (incomplete statement)
C) None of the answers
D) CRM system implementation project

5. Which of the following statements is a KPI used by a facility maintenance team?

A) None of the answers
B) Develop a succession plan within 2 months
C) Air purity in the production area
D) Safety

Solutions: