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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which four statements are correct about hotkeys for Action Commands?

A) They have default values.
B) They allow a user to escalate a service request.
C) They allow a user to forward a service request.
D) They allow a user to copy a service request.
E) They can be assigned to a custom action script.
F) They can all be modified.

2. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Choose all optional result columns.
B) Do not choose any optional criteria columns.
C) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
D) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates

3. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
B) Milestones are commitments to handle SRs within certain timelines.
C) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
E) Milestones are actions on a service request (SR) that must be completed by a specific time.

4. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can modify the workflow to update field values within the SR object.
B) You will be required to code any new workflow actions in Groovy.
C) You can send an e-mail notification to specified recipients.
D) You can define the workflow to run when certain fields of the SR object are changed.
E) You must make the changes using the Page Composer tool.
F) You can generate tasks for the SR object from the workflow.

5. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) Incoming messages have a custom filter.
B) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
C) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
D) The configured frequency to retrieve emails is too long.

Solutions: