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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. You are creating a service contract in SAP Cloud for Customer.
Which information is transferred from SAP ERP when you request external pricing?
Note: There are 2 correct answerd to this question.

A) External ID
B) Transfer status
C) Condition types
D) Credit Limit

2. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.

A) External ID
B) Transfer status
C) status
D) Total price

3. Which of the following actions can you perform with the Administration Adaptation function? Note: There are
3 correct answers to this question.

A) Assign a page layout to achieve dynamic user interfaces
B) Edit custom forms and reports
C) Change my settings
D) Disable Key User properties
E) Create an extension field and define its properties

4. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.

A) Assign a page layout to achieve dynamic user interfaces.
B) Enter default extension field values based on business logic
C) Create a code list restriction for standard and extension fields
D) Create an extension field and define its properties

5. When a user creates service tickets, what product type is supported for determining the warranty?

A) Individual product
B) Registered product
C) List product
D) Entitlement product

Solutions: