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Avaya 6402 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Architecture & Installation | 25% | - Software installation and upgrade procedures - Network configuration and IP addressing - SD card licensing and system ignition - IP Office 500v2 and Server Edition hardware |
| Topic 2: System Configuration & Management | 30% | - IP Office Manager and Security Settings - User profiles, extensions and rights - Hunt groups, pickup groups and call distribution - Short codes, time profiles and call routing |
| Topic 3: Voicemail & Applications | 15% | - Licensing for advanced features - Embedded Voicemail configuration - VoiceMail Pro installation and setup - Auto Attendant and call flows |
| Topic 4: Endpoints & Trunks | 20% | - Digital, IP and SIP telephone configuration - SIP, PRI and analog trunk setup - DHCP, TFTP and phone provisioning - Media resources and codec settings |
| Topic 5: Maintenance & Troubleshooting | 10% | - Backup, restore and configuration management - Common issues and resolution steps - System logs, alarms and debugging tools |
Avaya IP Office Implementation Sample Questions:
Question 1
Which tool can be used to convert .wav files to the formats used by Embedded Voicemail?
A. LVM Greeting Utility
B. Save Files asfeature within Manager
C. HTMLconverter
D. Advanced File Upgrade
Question 2
A customer engages some sales reps who are only in the office occasionally. They will share the same telephone. Which user profile will you configure for this scenario?
A. Standard User
B. Agent
C. Hot Desk User
D. Remote Manager
E. No User
Question 3
The customer wants to rack mount an IP500 system. The room that the system will be installed in has a 25" width rack with space in it. Which additional equipment is needed to install the system in a rack?
A. a Standard 19" Rack
B. yellow2meterinterconnect cables
C. an IP400 Rack Mounting Kit
D. an Uninterruptable Power Supply
Question 4
A user wants to log in to Avaya one-X@ Portal for IP Office. Which is the correct URL with the default port?
A. http://<servername>:7070/onexportal
B. http://<servername>:8080/onexportal
C. http://<servername>:8081/onexportal
D. http://<servername>:8888/onexportal
E. http://<servername>:8089/onexportal
Question 5
A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?
A. 176
B. 242
C. 384
D. 255
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: A | Question 4 Answer: B | Question 5 Answer: B |
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