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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Automatic Call Distribution (ACD)
C) Least Occupied Agent (LOA)
D) Best Service Routing (BSR)

2. Which Communication Manager SAT command provides a list of vectors that contain a specific variable?

A) list usage variable
B) display variables
C) List trace variables
D) Monitor variables

3. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) collect-digits
B) route-to-digits
C) queue-to
D) converse-on

4. The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A) The wrong type of Communication Manager has been installed and the correct server will need to be ordered.
B) This message can be ignored as it is not the reason the link is down.
C) The wrong Communication Manager version on the CMS has been selected.
D) The wrong CMS has been installed and the correct server needs to be ordered.

5. Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

A) BCMS receives data internally and stores data in a volatile switch memory.
B) BCMS is interval based and CMS is call based.
C) Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
D) CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.

Solutions: