Exam Name: Avaya Small and Medium Enterprise (SME) Communications Solutions Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications |
| Infrastructure Data Gathering | 15% | - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - Site topology, scalability, and capacity planning - IP Office platform selection and sizing |
| Implementation & Configuration | 25% | - Call routing, ARS, trunk configuration - Licensing and feature activation - System setup, user and extension configuration |
| Maintenance & Troubleshooting | 10% | - Common issue resolution - Performance verification - Fault diagnosis and monitoring |
| IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Power options and hardware compatibility - Control units and expansion modules |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer has UMS enabled on their VoiceMail Pro server. They wish to use Microsoft Outlook to retrieve voicemail messages and are not using Microsoft Exchange as the message store. Which protocol must be configured in Microsoft Outlook to access their messages?
- A. POP3
- B. MAPI
- C. IMAP
- D. HTTP
Correct Answer: C 🗳️
An IP 406v2 has been upgraded to the latest release (6.0+). The customer wants to test a 9600 series telephone, however the telephone powers-up but will not register to IP Office. What is causing the issue?
- A. The telephone firmware requires an upgrade.
- B. The telephone must be changed from SIP to H.323.
- C. The telephone MAC address must registered in IP Office.
- D. The telephone requires an IP 500 control unit.
Correct Answer: D 🗳️
What does "IMAP support" mean in the IP Office UMS service?
- A. All messages are forwarded to a user e-mail account and deleted on their telephone.
- B. A user can see/listen to voicemail messages via Web browser.
- C. A user can receive voicemail messages only using MS Outlook.
- D. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
- E. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
Correct Answer: E 🗳️
What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
- A. Line circuit ID
- B. Network packet sniff from the IP Office port
- C. Auto attendant WAVE file
- D. IP Office and VoiceMail Pro traces
- E. IP Office configuration file and VoiceMail Pro call flow
Correct Answer: D,E 🗳️
For an IP500v2 to support third-party call accounting software, which two setting must be set in the IP Office to get the application to work? (Choose two.)
- A. Set CDR.
- B. Set IP address of call accounting software.
- C. Install Delta Server.
- D. Set SMDR.
Correct Answer: B,D 🗳️
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