Exam Name: Specialist: Avaya Proactive Contact Solutions Design Elective Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Specialist
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Avaya 132-S-712-2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Proactive Contact Solution Overview | - Core functionalities and capabilities - System architecture and components |
| Topic 2: Deployment and Integration | - Integration with CRM and contact center systems - Network and infrastructure requirements |
| Topic 3: Solution Design Principles | - High availability and resilience design - Capacity planning and scalability considerations |
| Topic 4: Operational Considerations | - Compliance and regulatory considerations - Reporting and analytics |
| Topic 5: Outbound Campaign Management | - Dialing strategies and modes - Campaign configuration and optimization |
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