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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

Question 1

You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A. It is required unless the AES server is co-resident on the ACCCM server.
B. The AFS clientis not compatible with ACCCM.
C. An AES Client is required on the ACCCM server.
D. The ACCCM contains the AES client functionality.

Question 2

Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?

A. Site, Department, Team, Virtual Site, Virtual Group
B. Site, Virtual Site,Virtual Group
C. Site, Location, Department, Team
D. Site, Department,Team

Question 3

A customer plans to deploy an Avaya Contact Center Control Manager (ACCCM) solution with an Avaya Aura Contact Center (AACC) integration. How many licenses are required to meet the customer's needs?

A. Two
B. Four
C. Three
D. One

Question 4

The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?

A. IBM DB2
B. Microsoft Access 2007
C. Microsoft SQL2008
D. Oracle10g/11g

Question 5

You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?

A. Synchronization Server
B. ProvisioningServer
C. Nav360 Import Service
D. Schedule Server

Solutions: