Exam Name: Avaya Aura® Contact Center Solution Design Exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Architect Contact Center Solutions | - Discovery and requirements gathering
|
Avaya Aura® Contact Center Solution Design Sample Questions:
An IT manager wants Avaya Breeze ™ to use Snap-In to integrate new capabilities into processes.
Which Avaya Breeze ™ snap-in is offered to provide a core capability for defining, administering, and executing the end-user customer journey?
- A. Context Store
- B. Engagement Designer
- C. Co-Browsing
- D. Work Assignment
Correct Answer: A 🗳️
Licenses are needed to allow service for a SIP enabled Contact Center. In which two locations can the license information located? (Choose two.)
- A. Remote license file
- B. Standby License Manager
- C. Local WebLM license file
- D. Remote WebLM server
Correct Answer: B,C 🗳️
The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?
- A. Microsoft .NET
- B. Simple Direct Media Layer
- C. Open Computing Language (OpenGL)
- D. Open Database Connectivity (ODBC)
Correct Answer: D 🗳️
Refer to the exhibit.
AACC routes contacts based on business logic to any SIP addressable endpoint.
Which statement about AACC Voice Contact is true?
- A. It Is anchored In the G450.
- B. It Is anchored In the Media Processing Platform.
- C. It Is anchored In the Media Server.
- D. It Is anchored in the Session Manager.
Correct Answer: D 🗳️
Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)
- A. Web Communication
- B. Voice Mail
- C. Short Message Service
- D. Instant Messaging
Correct Answer: B,D 🗳️
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