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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. The best piece of information you can obtain to properly determine the correct AppleCare name for any Mac is ___.

A) the model number
B) the EMC number
C) the MAC address
D) the serial number

2. Which of the following is ALMOST CERTAINLY a software-related problem?

A) Single beep at startup
B) No video on display
C) iPhoto quits when launched
D) No Internet connectivity

3. Which of the following is NOT one of the security features available with the AirPort
Extreme (802.11n) Base Station?

A) Closed Network
B) Password protection
C) Timed MAC address access controls
D) WAN Privacy
E) Bonjour
F) WEP or WPA encryption

4. Which THREE of the following symptoms would be most likely resolved by performing a
SMC reset as a first step? SELECT THREE

A) Computer does not sleep / wake from sleep
B) USB and/or FireWire port(s) do not function
C) Computer does not turn on
D) Cursor is unresponsive in Finder
E) Network / Internet connectivity issues

5. Which of the following scenarios would be most appropriate to use Apple Service
Diagnostic?

A) You need to check the Mac's LCD display for any pixel anomalies.
B) You want to check a Mac for accidental damage.
C) Your customer wants to run diagnostics on his Mac Pro.
D) You want to verify product functionality after a repair.

Solutions: