Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance exam
Certification Provider: Avaya
Corresponding Certification: Avaya Aura
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Avaya 3305 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Architecture and Licensing | 20% | - Licensing requirements for AEP and POM - POM components and features - Deployment models and zones - AEP solution architecture and components |
| Administration | 15% | - Reporting and scheduling - Call flow management - User account and access management |
| Installation | 20% | - Installation procedures for AEP and POM - High availability configuration - System requirements for AEP and POM - Database installation and setup |
| Maintenance and Troubleshooting | 20% | - Software updates and patching - Monitoring tools and logs - Backup and restore procedures - Diagnosis and resolution of common issues |
| Configuration | 25% | - Experience Portal Manager (EPM) setup - Voice, email, SMS, and speech server integration - Media Processing Platform (MPP) configuration - POM campaign creation and rules |
Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:
After installing a five server Avaya Aura Experience Portal (AAEP) system you check the port distribution page only to see the name of the media Processing Platform (MPP) servers in the system have allocated ports.
Which two are the most probable causes of this issue? (Choose two)
- A. The specified VoIP gatekeeper or SIP gateway is incorrect
- B. One or more MPP system resources are overloaded
- C. The AAEP WebLM license has expired; either it was a temporary license or the client's Enterprise WebLM server is down
- D. The Postgres service on the Experience Portal manager (EPM) is not running
Correct Answer: A,C 🗳️
What three external systems are included in the Avaya Aura Experience Portal solution? (Choose three)
- A. Media Processing Server (MPS)
- B. Automatic Speech Recognition (ASR) and Text-to-Speech (TVS) speech servers
- C. Avaya Media Servers (AMS)
- D. Avaya Aura Communication Manager (AACM) servers and/or SIP Gateway servers
- E. Application servers (AS)
Correct Answer: B,D,E 🗳️
You have just installed Proactive Out roach Manager (POM) 2 SP 4 or newer on your Avaya Aura Experience Portal (AAEP) 6.0. You run your first campaign and the POM monitor appear to show an Active Job, but no outgoing calls appear to be made. You notice the following entry in the CrnpMgrService.out log file:
CmpMgtService.out
@2011-10-21-02-32-43|P_POMCM002|ERROR|POMCM|||OUT call web service returned fault: Transport error: 401 Error: Unauthorized | 192.9.84.93 ####
Which step must you take to correct the issues and continue with this procedure?
- A. Login to EPM using a user with an assigned role of "Administration" and ensure that the Outcall User name administered in POM Configuration > POM Server > Outbound Settings > voice Server link has the assigned role of "Web Services".
- B. Login to Experience Portal Manager (EPM) using a user with an assigned role of "Administration" and ensure that the Outcall User Name and Password administered in POM Configuration > POM Server > Outbound Settings > Voice Server link is the same as in User Management > Users > and that it is enabled and not locked.
- C. Login to EPM using a user with an assigned role of "Administration" ensure that the Outcall U Name and Password administered in System Configuration > VPMS Servers > VPM5 Settings > Web Service Authentication > Outcall is the same as in User Management > Users > and then enabled and not locked.
- D. Login to EPM CLI using a Linux user with root permissions and ensure that the Outcall User Nan and Password administered in POM Configuration > POM Server > Outbound Settings > Voice server link contains a valid password and" is not locked.
Correct Answer: A 🗳️
A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?
- A. 443
- B. 8443
- C. 28443
- D. 8080
Correct Answer: B 🗳️
A/hen configuring a scheduled report on the Avaya tie types may be selected? (Choose three)
- A. .doc (Microsoft Word)
- B. .pdf (Portable Document Format)
- C. .xls (Microsoft Excel)
- D. .csv (Comma separated value)
- E. .jpg (Digital Image)
Correct Answer: B,C,D 🗳️
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