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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

Question 1

Which three statements are true about building Digital Customer Service (DCS)applications?

A. DCS application can be embedded in other sites.
B. Only one version of a DCS application can be active in production at any time.
C. DCS includes a "reference implementation template" that illustrates recommended implementation practices.
D. Many DCS applications can be active in production at the same time.

Question 2

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can define the workflow to run when certain fields of the SRobject are changed.
B. You can modify the workflow to update field values within the SR object.
C. You will be required to code any new workflow actions in Groovy.
D. You can send an e-mail notification to specified recipients.
E. You must make the changes using the Page Composer tool.
F. You can generate tasks for the SR object from the workflow.

Question 3

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure the email template to be used for notification.
B. Add an extension column to the milestone object to hold the warning threshold value.
C. Configure an analytics report showing milestones in warning status.
D. Specify the warning threshold for the milestone in the standard coverages.
E. Configure an object workflow action to send the email when the milestone status changes to warning.
F. Create standard text to be posted to the message thread.

Question 4

Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under
"Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the"Filters" tab, choose an available field, add the desired filter, and add the filter to the
"Active Filters" list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
C. Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Question 5

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

A. Verify that Eligible for Service is selected on the product item.
B. Verify that Root Catalog is selected on the product groups.
C. Validate that the product item is active and published.
D. Validate that AllowDuplicate is selected on the product item.

Solutions: