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BBPSD Customer Service Sample Questions:

1. Market segmentation occurs when customers are sub divided into:

A) None of the above.
B) The same groups.
C) Different marketing areas.
D) Smaller groups to distinguish purchaser behaviour.

2. When a business is always looking for small things that can improve the overall customer experience we call it:

A) Continually getting better.
B) Improving the business.
C) Continuous improvement.
D) Better business.

3. A customer service professional is defined as someone who:

A) Has a number of years experience in a customer service role.
B) Always makes the most sales in a day.
C) Has the skills to deal effectively in customer facing roles.
D) Trains salespeople in how to deal with customers.

4. When communicating with a customer by writing a letter you should:

A) Keep the letter courteous, short and to the point and spell check it.
B) Read through the letter before sending.
C) Sign the letter yourself.
D) All of the above.

5. Obtaining information from customers in order to be responsive to their needs and improving the overall customer experience is known as:

A) Mystery shopping.
B) Sales targeting.
C) Customer responsiveness.
D) Customer feedback.

Solutions: