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Cisco 640-461 Exam Syllabus Topics:

Cisco Introducing Cisco Voice and Unified Communications Administration Sample Questions:

1. Which method can be used to retrieve a call that is placed on hold from a Cisco IP phone?

A) call hold
B) transfer call
C) call slot
D) call park

2. An end user is unable to log in to a voice-mail box. Which submenu does the administrator select to reset the user credentials?

A) mailbox
B) custom recordings
C) user settings
D) change password
E) password settings

3. A network administrator uses autoregistration to register IP phones to Cisco Unified Communications Manager. Later, the administrator changes the DN of the autoregistered phone to free the DN in the autoregisteration range. After a certain amount of time, the phones fail to autoregister, displaying "Error DB Config" or a similar message on the IP Phone screen. What is the root cause of this issue?

A) The DNs are marked as unassigned.
B) The phone is faulty.
C) The network is down.
D) Cisco Unified Communications Manager server is down.

4. Which two user types are available to a voice engineer adding a user in Cisco Unity Connection? (Choose two.)

A) user without mailbox
B) local admin user with mailbox
C) synch user
D) imported user
E) user with mailbox

5. Which command is useful to see if network layer information is being received at a PSTN gateway?

A) show isdn status
B) show gateway status
C) show ccm-manager status
D) show isdn q921
E) show isdn q931

Solutions: