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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer has an existing mainframe environment with a DS8870 attached. This frame is only partially populated. The customer is attaching existing IBM POWER servers that require a three-tier storage solution including SSDs. Electrical power is not readily available. Price is also a key criterion in making the decision.
Which addition to the existing system should be proposed to this customer?

A) Add a Storwize V7000 in a new rack.
B) Add IBM Spectrum Scale in front of the DS8870 along with additional disks in the DS8870.
C) Add disks to the DS8870.
D) Add IBM SAN Volume Controller along with IBM FlashSystem and Storwize V7000.

2. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A) ProtecTIER TS7650G
B) SONAS
C) DS8870
D) XIV

3. What is the next step for a failed installation of an IBM TS4500 where there have been I/O errors that prevent placing the library into production even after replacement of multiple parts and verification of configuration definitions?

A) Perform an in-depth problem analysis and follow up with appropriate actions to resolve the issue.
B) Conduct a workshop with customer system administrators and IBM technical field support representatives to jointly resolve the problem.
C) Escalate the issue through the compliant process (critsit) and explain this process and next steps to the customer.
D) Facilitate a meeting with IBM and customer executives to discuss available options to resolve the situation.

4. Which storage solution should you propose to a customer with a large VMware environment and one IBM System z?

A) Storwize V7000 Unified
B) SONAS
C) DS88870
D) XIV

5. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

A) Place the order with just 1 TB drives.
B) Place the order with only 6 modules then perform a MES upgrade.
C) Place the order with height and weight reduction delivery.
D) Place the order, then have the installer take apart and reassemble the XIV.

Solutions: