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WGU Principles-of-Management Exam Syllabus Topics:

WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

Question 1

Wardrobe Web. Inc., wants to analyze defects such as late delivery, wrong shipment, and poor customerservice. Which process should the company use? Choose 1 answer

A. Job analysis
B. Social constructivist analysis
C. Objective analysis
D. Statistical analysis

Question 2

An executive arrived in a country and was instructed to take the "lift" to the second floor. The executive did not understand the meaning of "lift." Which type of cross-cultural communication barrier is this? Choose 1 answer

A. Barrier caused by relativism
B. Barrier caused by semantics
C. Barrier caused by tone differences
D. Barrier caused by differences among perceptions

Question 3

High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
Choose 1 answer

A. Competing
B. Compromising
C. Collaborating
D. Avoiding

Question 4

What is the purpose of the Six Sigma Quality approach? Choose 1 answer

A. To promote the six most common leadership objectives
B. To analyze the causes of product defects
C. To break down communication barriers
D. To improve employee education processes

Question 5

Which process is used to verify that deliverables are correct and complete? Choose 1 answer

A. Quality Assurance
B. Quality Cooperative
C. Quality Collaboration
D. Quality Control

Solutions: