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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you create a view of al opportunities for a specific customer.
A colleague does not have access to the view of the opportunities.
You need to give your colleague Read access to the view while granting the least possible privilege on the
opportunities.
What should you do?

A) Share the view and the opportunities.
B) Assign the view and the opportunities.
C) Assign only the view.
D) Share only the view.

2. In Microsoft Dynamics CRM 2011, you need to ensure that all currently scheduled delivery trucks are fully
utilized before a new truck is scheduled.
What should you do?

A) Set the capacity on the utilized trucks to 2, and the capacity on the non-utilized trucks to 1.
B) Set the capacity on the utilized trucks to 1, and the capacity on the non-utilized trucks to 2.
C) On the Service item, set the selection rule selection criteria to Least Busy.
D) On the Service item, set the selection rule selection criteria to Most Busy.

3. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list.
You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities?
(Choose all that apply.)

A) yourself
B) a user
C) a business unit
D) a resource group
E) a team

4. In Microsoft Dynamics CRM 2011, you need to resolve a case that has open activities. What should you do?

A) Close the case without a resolution type, and then close the open activities when they are finished.
B) Close the case without a resolution, and then close the open activities when they are finished.
C) Close the open activities, and then close the case.
D) Close the case with the resolution type Problem Solved, and then close the open activities when they are finished.

5. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Automatically create contact or lead records from tracked email messages while offline.
B) Automatically create contact or lead records from tracked email messages while online.
C) Synchronize service activity records assigned directly to resource groups of which the employee is a member.
D) Synchronize service activity records the employee owns.

Solutions: