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Facebook Certified Community Manager Sample Questions:

1. The community manager of a nonprofit contacts local government officials with an idea for an elderly-only fitness park in a local green space.
The community manager needs to provide evidence to the nonprofit that will help it to build relationships with potential government partners.
Which two proactive tactics should the community manager use in this situation? (Choose 2)

A) Put a sign in the green space asking for the fitness park to be built and share it on social media
B) Monitor elderly-only audiences on social media for outdoor recreational conversations
C) Run ads across digital platforms that ask for feedback on the park idea
D) Create a poll for the community to assess interest in the park and report findings to the nonprofit

2. An interest-based community with a culturally diverse membership often shares a variety of posts about empowerment. Post approval is not turned on, so conversations are carefully monitored to make sure heated debates and comments do not become personal. A longtime member who has not posted for a year leaves a comment that violates the guidelines for marketing and spam. The comment is removed, and feedback is provided in a private message.
The member is upset and posts again sharing their thoughts on having their comment removed. They challenge the community management team and its approach to the guidelines.
What should the community manager do to handle this conflict?

A) Remove the member from the group and delete all comments and posts from the last 30 days.
B) Review the admin activity log to analyze the effectiveness of the admin team in enforcing their guidelines.
C) Use the Branded Content manager to signify which promotional posts have been approved by the admin team.
D) Share the rules and guidelines as a comment on their post and monitor for future violations.

3. A well-established community of over 50,000 reports a universally high satisfaction rate from members via surveys and polls. However, a contingent of 2,000 members plan to form their own community organization due to ideological disagreements within the incumbent community. The new community has a similar mission but different branding. The members of the new community want to continue to participate in the existing community but put more effort into the new organization.
How should the incumbent community manager proceed?

A) Continue to focus on the original community
B) Create a post that discourages members from joining the new community
C) Link to the new community and encourage people to join it
D) Remove the members who are joining the new community

4. A community with a strong online and in-person offering received funding 12 months ago to grow and scale the community globally. To secure similar future funding opportunities and brand partnerships, the community manager needs to compile a report that shows that the community achieved its goals with the original funding.
Which data should the community manager include in this report?

A) Compile insights that include dates, demographics of members across the community and growth numbers
B) Compile a set of community recommendations and testimonials with individual demographic information
C) Share quotes and a detailed word cloud to illustrate key sentiments and powerful member recommendations
D) Show a graph that includes online and offline community membership growth numbers for the past 5 years

5. The community manager of a 25,000 member rock painting community in Dublin is concerned about low engagement in the group over the last six months and wants to increase conversations between members.
Which three actions should the community manager take to achieve this goal? (Choose 3)

A) Highlight the top engaging contributors in regular announcements to the community
B) Message every member of the community individually to ask them to engage more
C) Revise the content calendar to focus on member engagement tools
D) Survey the community and reposition the content in line with their feedback
E) Remove members who have not posted or commented in the last month

Solutions: