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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Telephony, Channels, and Integrations | 20% | - SIP trunks, DID, and call control - API usage, data actions, and third-party integrations - Omnichannel configuration (voice, chat, email, messaging) |
| Routing, Queues, and Interaction Flows | 25% | - Skills, languages, and routing strategies - Queue configuration and management - Architect flow design and deployment |
| Genesys Cloud Architecture & Implementation Methodology | 20% | - Platform components and services - Implementation lifecycle and best practices - Telephony and networking fundamentals |
| Testing, Validation, and Troubleshooting | 15% | - Monitoring, logging, and diagnostics - Common issues and resolution procedures - Pre-go-live testing and validation |
| Account, User, and Security Configuration | 20% | - Authentication, security policies, and compliance - User creation, roles, permissions, and groups - Organization and account setup |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Your company has just acquired a new building, and you have been asked to add a new location in Genesys Cloud. What are the prerequisites to check before you add the new location? (Choose two.)
- A. You must have images of all the users located at the new location.
- B. You must know what groups to create for the new location.
- C. You must collect general information that you want displayed for each location, such as: building address, number of floors, location contact information, location images, and floor plan images.
- D. You must have the basic profile data for the users at the new location.
- E. You must have Admin rights for Genesys Cloud
Correct Answer: C,E 🗳️
Where do you add the list of IP or CIDR addresses allowed or denied access to an External or Phone Trunk?
- A. SIP Access Control
- B. Calling
- C. Outbound
- D. Availability
Correct Answer: A 🗳️
You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?
- A. Activity
- B. Documents
- C. Chat Icon
- D. Admin
Correct Answer: B 🗳️
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings > Settings
- B. Admin > Account Settings > Organization Settings
- C. Admin > Account Settings > Organization
Correct Answer: A 🗳️
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. People
- B. Workspaces
- C. Queues
- D. Groups
Correct Answer: B 🗳️
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