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GCP-GCX PDF Practice Q&A's
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Nerves are a normal part of preparation, and calm comes from structure: the Genesys Cloud CX Certified Professional - Consolidated bank at Lead2PassExam is organized to steady you — verified answers, a clear study path, and support staff whose job is to lower your stress, not add to it.
Genesys GCP-GCX Exam Overview:
| Certification Vendor: | Genesys |
|---|---|
| Exam Name: | Genesys Cloud CX Certified Professional - Consolidated Exam |
| Exam Number: | GCP-GCX |
| Related Certifications: | Genesys Cloud CX Certified Expert Genesys Cloud CX Certified Associate |
| Exam Duration: | 120 minutes |
| Exam Price: | $250 USD |
| Exam Format: | Multiple-choice, Multiple-select, Scenario-based |
| Available Languages: | English |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 70-80 |
| Passing Score: | 700/1000 |
| Recommended Training: | Genesys Cloud CX: Reporting and Analytics Genesys Cloud CX: Implementation Fundamentals Genesys Cloud CX: Contact Center Administration |
| Exam Registration: | Genesys Certification Portal Kryterion Webassessor |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | No mandatory prerequisites; recommended 6+ months hands-on experience with Genesys Cloud CX platform |
| Official Syllabus URL: | https://www.genesys.com/en-us/training-certification/certification-exams/gcp-gcx |
Genesys GCP-GCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Reporting, Analytics, and Quality Management | 15% | - Custom reports and data insights - Call recording, evaluation forms, and quality monitoring - Dashboards, views, and standard reports |
| Integrations, Data Actions, and System Administration | 10% | - Data actions and web services - Third-party integrations and APIs - System maintenance, backup, and troubleshooting |
| Genesys Cloud CX Architecture and Core Concepts | 20% | - Platform overview and components - Licensing models and capabilities - Access and navigation |
| User and Organization Management, Security, and Compliance | 15% | - User setup, roles, and permissions - Groups, departments, and organization structure - Security settings and compliance requirements |
| Routing and Interaction Management | 20% | - Architect flow design and implementation - Omnichannel interactions: voice, email, chat, messaging - ACD routing strategies |
| Core Contact Center Configuration | 20% | - Queues, skills, and proficiency models - Scripts, flows, and IVR configuration - Schedules, holidays, and time zones |
GCP-GCX Exam Facts Under Deadline Pressure
- Core Contact Center Configuration (20%)
- User and Organization Management, Security, and Compliance (15%)
- Genesys Cloud CX Architecture and Core Concepts (20%)
Genesys Cloud CX Certified Professional - Consolidated Sample Questions:
Which of the following is NOT a Genesys Cloud CX Collaborate feature?
- A. Video Chat
- B. AI Chat
- C. Text Chat
- D. Content Management
Correct Answer: B 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Which of the following are AND Evaluation Methods? (Choose three.)
- A. Agent availability
- B. Disregard skills
- C. All skills matching
- D. Bullseye matching
- E. Best available skills
Correct Answer: C,D,E 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Policies automate repetitive quality management tasks.
Which of the following items could be defined as policies? (Choose three.)
- A. Specify time sets as a matching criteria.
- B. Determine how long to retain recordings and whether to archive or delete them.
- C. Automatically assign an evaluation for all calls over 5 minutes.
- D. Update the Do Not Call list with records that have the appropriate wrap-up code.
- E. Set up a schedule to run a daily report.
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation
- A. True
- B. False
Correct Answer: B 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A. True
- B. False
Correct Answer: A 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
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