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Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hu-

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Introduction to Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Certified Interaction Center Engineer (ICCE) certification can be obtained by earning passing scores on the Bootcamp tests of the CIC Core and Interaction Center Certified Engineer (ICCE). This credential gives the student the expertise and skills required to introduce the Interaction Center Platform® and to help it. The student will learn about the Customer Interaction CenterTM (CIC) architecture and apply that information to an Interaction Center Platform system implementation.

What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• This exam is offered in only English.
• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• There is a time limit of 120 minutes for the exam.

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Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Identify the components of the Interaction Administrator interface
• Workgroups ACD Skills
• Overview of Client Templates
• Configuring ACD
• Managed IP Phone Network Provisioning
• Managed IP Phone Configuration and Templates
• Security and Compliance Enhancements
• Configuring Client Button and Queue Columns
• Overview of Interaction Center Business Manager
• Configuring Stations
• Introduction to PureConnect Application Suite
• Basics of Interaction Reporter
• Managing Licenses
• Understand the configuration options available for ACD/Skills-Based routing
• Introduction to ACD Tools
• Basics of Interaction Supervisor
• Status Messages, Account Codes, and Wrap-up Codes
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Using Response Management Libraries

Genesys GE0-807 Exam Syllabus Topics: