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HP Document Solutions Technical Fundamentals Sample Questions:

1. What is a good response to the customer objection, "We've been told implementing HP ArcSight takes a long time"?

A) Express can be installed in 10-12 minutes, and ESM in 15-20 minutes, including database configuration.
B) We can help with Professional Services.
C) ArcSight products are a turn-key solution product and will run instantly.
D) ArcSight Solution products do not require expertise to be installed.

2. What does reducing risk with proactive risk reduction mean?

A) Developing security awareness programs and keeping up to date with security technologies
B) Analyzing everything in Information Security and IT Operations, providing context, and acting appropriately
C) Deploying "best of breed" security technologies within corporate networks
D) Having internal users' laptops running with anti-virus software and personal firewalls

3. What is a good response to a customer objection such as "Compliance reporting needs to be tailored for my organization"?

A) HP ArcSight Compliance is a pre-installed option you activate that will match your needs instantly.
B) With HP Professional Services, we can help to build and tailor content for your organization.
C) HP has multiple offerings that can be adapted to your organization's needs for
compliance reporting.
D) HP ArcSight ApplicationView will meet every regulation in every market.

4. With HP ArcSight Express, what is necessary when a customer exceeds the included number of devices?

A) Upgrading to the corresponding Express hardware appliance model
B) Adding a second Express hardware appliance
C) Buying a devices extension option
D) Adding more connectors

Solutions: