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HP HP2-H27 Exam Syllabus Topics:

HP Servicing HP Desktops, Workstations and Notebooks Sample Questions:

1. In an effort to combat piracy and to improve customer experience in Windows 8, Microsoft is replacing Certificate of Authenticity labels with what additional item on the system board?

A) Genuine Product Chipset (GPC)
B) Microsoft Genuine Firmware (MGF)
C) Digital Product Keys (DPK)
D) Authentic Version ROM (AVR)

2. What is the correct procedure to clear the CMOS memory on an HP business desktop or workstation?

A) Disconnect all power sources, move the CMOS reset jumper to the reset position, connect power, turn on the computer, move the CMOS jumper back to the normal position, shut down the computer, disconnect power, reassemble the computer, and reconnect power.
B) Disconnect all power sources, access the CMOS button, press and hold the CMOS button for five seconds, reassemble the computer, and reconnect power.
C) Disconnect all power sources, remove the RTC battery, short the RTC battery connectors using a screwdriver, replace the RTC battery, reassemble the computer, and reconnect power.
D) Disconnect all power sources, remove the RTC battery, wait five minutes, replace the RTC battery, reassemble the computer, and reconnect power.

3. What is different about USB 3.0 ports that allows USB 3.0 devices to communicate at higher speeds?

A) USB 3.0 provides and accepts greater voltage increasing overall performance
B) USB 3.0 provides parallel processing techniques for optimal speeds.
C) USB 3.0 implements packet compression for fast data transfer
D) USB 3.0 receptacles and plugs have twice as many contacts

4. PCIe cards have a maximum allowable power consumption of 25 Watts although some x16 slots support higher wattages. What is the best way to verify that the PCI slot supports the device power requirements?

A) Search the Internet for information from anyone who has performed the same installation you are performing.
B) Install the device, and see if the device works as specified.
C) Check the product QuickSpecs for product support information.
D) Check the power supply for additional PCI devices with which to add additional power.

5. What is a good reason to download and install the latest driver updates and software patches when servicing HP computers (remember to ask the customer before upgrading)?

A) Software patches and driver updates can improve USB performance with an increase equal to USB 2.0 ports performing at the same level that UBS 3.0 ports do.
B) Software patches and driver updates are integrated into the products and automatically installed as soon as the computer recognizes the new device.
C) Software patches and driver updates increase compatibility with specific programs, and reviewing technical bulletins before installing updates is critical.
D) Software patches and driver updates provide code necessary for the computer hardware to remain compatible with changing technologies and to enhance performance.

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