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HP HP2-H28 Exam Syllabus Topics:

HP Selling HP Printing and Computing Services Sample Questions:

1. Which statement is true about HP Services for consumers?

A) Consumers are concerned about mission critical response times for printing and computing repairs.
B) Consumers want to enhance their experience; they are searching for enjoyment.
C) Consumers do not believe it is important to spend money on their IT.
D) HP does not offer repair services for consumers.

2. What is the purpose of the HP Services portfolio?

A) to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
B) to extend the life of Printing and Personal Systems
C) to increase hardware refreshes in the business sector
D) to increase the cost of total services

3. A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?

A) 8W Value Services
B) MN Consumer Support
C) R10 Consumer Support
D) P6 Consumer Support

4. What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?

A) Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
B) Understand the customer's business drivers and define the impact of printing and personal system downtime.
C) Understand the customer's business drivers and establish from that the duration of services needed,
D) Understand the customer's business model to define when they will need support and what type of support HP can offer

5. What is the benefit offered by the Data Protection service?

A) Keeps a backup of data in the cloud
B) Detects viruses with remote support.
C) Encrypts data making it safe from hackers.
D) Remotely deletes data from your device in event of theft

Solutions: