Exam Name: Selling HP Printing and Computing Services
Certification Provider: HP
Corresponding Certification: HP ExpertONE Certification
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Instant Download HP : HP2-H28 Questions & Answers as PDF & Test Engine
Updated: Sep 23, 2026
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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs & Requirements | - Identifying business needs in services environments - Understanding customer printing and computing requirements |
| Topic 2: Solution Positioning & Value Proposition | - Differentiation vs competitors - Articulating HP value proposition |
| Topic 3: Sales Process & Recommendation Skills | - Mapping solutions to customer needs - Consultative selling techniques |
| Topic 4: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
HP Selling HP Printing and Computing Services Sample Questions:
Which statement is true about HP Services for consumers?
- A. Consumers are concerned about mission critical response times for printing and computing repairs.
- B. Consumers want to enhance their experience; they are searching for enjoyment.
- C. Consumers do not believe it is important to spend money on their IT.
- D. HP does not offer repair services for consumers.
Correct Answer: B 🗳️
What is the purpose of the HP Services portfolio?
- A. to increase efficiency, reduce cost, and extend the life of Printing and Personal Systems
- B. to extend the life of Printing and Personal Systems
- C. to increase hardware refreshes in the business sector
- D. to increase the cost of total services
Correct Answer: A 🗳️
A consumer purchases an HP Mini Notebook and wishes to have protection for accidental damage.
What service line groups would this fall under?
- A. 8W Value Services
- B. MN Consumer Support
- C. R10 Consumer Support
- D. P6 Consumer Support
Correct Answer: B 🗳️
What is the first step in selling Care and Usage Services to a Corporate, Enterprise, or Public Sector customer?
- A. Understand if the customer is outsourcing their printing and personal system support, and use that to introduce the HP support value proposition.
- B. Understand the customer's business drivers and define the impact of printing and personal system downtime.
- C. Understand the customer's business drivers and establish from that the duration of services needed,
- D. Understand the customer's business model to define when they will need support and what type of support HP can offer
Correct Answer: D 🗳️
What is the benefit offered by the Data Protection service?
- A. Keeps a backup of data in the cloud
- B. Detects viruses with remote support.
- C. Encrypts data making it safe from hackers.
- D. Remotely deletes data from your device in event of theft
Correct Answer: D 🗳️
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