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HP HP2-N48 Exam Syllabus Topics:

HP Selling HP SaaS Solutions Sample Questions:

1. Which resource outlines the approved product integration for HP SaaS?

A) Partner Integrations Brochure
B) Product Datasheet
C) Product Integrations Website
D) SaaS Integration Matrix

2. Which method does a partner organization use to inform customers that their instance is available?

A) submits a request to the SaaS SOC to contact the customer
B) forwards the welcome email message from HP SaaS SOC
C) calls the customer three business days after the order is booked
D) uses a dedicated link on the Partner Sales Portal

3. How can the email notification options be modified for all customers' users?

A) by editing the user account settings in the "Manage Users'" feature on the Pronq Portal
B) by opening a ticket from the HP Software Support website (support.openview.hp.com)
C) by sending an email message to saas-support(5)hp.com with the text "admin request" in the subject line
D) by asking the SOC to change permission for each user on the account

4. What role does the partner organization's Success Manager play in the event of an outage?

A) coordinates with the SOC and the partner organization to return to active production
B) measures Time To Resolve
C) works to restore the service
D) helps the SOC respond to customer calls

5. Which service level obligations are provided by the HP SaaS offerings?

A) local hosting with 99.9% service level, 24x7x365 support with ISO certified security
B) 99.9% service level, 24x7x365 support with ISO certified security
C) 99.9% service level with the option of 24x7 and 9x5 support with ISO certified security
D) delivery from two datacenters globally

Solutions: