Exam Name: HCSP-Presales-Service(AICC) V1.0
Certification Provider: Huawei
Corresponding Certification: Huawei-certification
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Updated: Sep 19, 2026
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Huawei H21-287_V1.0 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: AICC Solution Design and Scenarios | - Industry Solutions
|
| Topic 2: Huawei AICC Product Features | - AI Capabilities
|
| Topic 3: AICC Industry Trends and Market Opportunities | - AI Contact Center Industry Background
|
| Topic 4: Huawei AICC Solution Overview | - AICC Architecture
|
| Topic 5: Project and Sales Capability | - Presales Methodology
|
Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:
A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.
- A. True
- B. False
Correct Answer: B 🗳️
What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?
- A. To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
- B. To load the software onto agent computers.
- C. To manage the workload of individual agents.
- D. To balance the audio levels of calls.
Correct Answer: A 🗳️
When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?
- A. Warm Standby: Systems are running but require a database sync and configuration import.
- B. Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
- C. Backup and Restore: Relies on nightly backups with a recovery process of several hours.
- D. Cold Standby: Infrastructure is provisioned but requires manual data restoration.
Correct Answer: B 🗳️
In the AICC architecture, what is the role of a "stateless" component?
- A. It does not retain any session information between requests, which aids in scalability and reliability.
- B. It is a component that cannot be replicated.
- C. It is responsible for storing all customer data.
- D. It handles the recording of all interactions.
Correct Answer: A 🗳️
A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?
- A. The customer must use a specific brand of phone.
- B. The IVR must be configured to accept voice messages.
- C. The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
- D. All agents must have personal WhatsApp accounts.
Correct Answer: C 🗳️
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