Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Selected Functions | - Operational functions
|
| Selected Processes | - ITIL processes
|
| Key Principles and Models | - Management concepts
|
| Technology and Architecture | - Supporting capabilities
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Generic Concepts and Definitions | - Core terminology
|
| Selected Roles | - Roles and responsibilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which of the following BEST describes service strategies value to the business?
- A. Enabling the service provider to have a clear understanding of what levels of service will make their customers successful
- B. Allows higher volumes of successful change
- C. Reduction in the duration and frequency of service outages
- D. Reduction in unplanned costs through optimized handling of service outages
Correct Answer: A 🗳️
Which of the following is not a service desk type recognized in the service operation volume of ITIL?
- A. Centralized
- B. Local
- C. Virtual
- D. Outsourced
Correct Answer: D 🗳️
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
- A. Service design: Design the processes
- B. Service transition: Plan and prepare for deployment
- C. Service strategy: Develop the offerings
- D. Service operation: IT operations management
Correct Answer: A 🗳️
Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue
- A. 1 and 2 only
- B. 3 only
- C. 1 and 3 only
- D. All of the above
Correct Answer: C 🗳️
What is the primary focus of the business management?
- A. Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion
- B. Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
- C. Review of all capacity supplier agreements and underpinning contracts with supplier management
- D. Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
Correct Answer: A 🗳️
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