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- Total Questions: 121
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- Total Questions: 121
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A failed attempt costs the exam fee plus the hours behind it — that is what makes choosing material carefully worthwhile. Lead2PassExam helps you get the ITIL 4 Foundation exam right with 121 verified practice questions and daily-checked updates.
ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Duration: | 60 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Practice Manager ITIL 4 Strategic Leader |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Passing Score: | 26/40 (65%) |
| Available Languages: | German, Japanese, French, Portuguese, Spanish, Chinese (Simplified), English |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple choice, Closed book, Scenario-based questions (basic level) |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Four Dimensions of Service Management | 20% | - Value Streams and Processes - Partners and Suppliers - Organizations and People - Information and Technology |
| ITIL Guiding Principles | 25% | - Progress Iteratively with Feedback - Think and Work Holistically - Optimize and Automate - Collaborate and Promote Visibility - Focus on Value - Keep It Simple and Practical - Start Where You Are |
| ITIL Practices Overview | 15% | - Incident Management - Problem Management - Service Desk - Service Level Management - Change Enablement |
| Service Management Key Concepts | 25% | - Service Relationships and Stakeholders - Value and Value Co-creation |
| ITIL Service Value System (SVS) | 15% | - Service Value Chain - Practices Overview - Governance |
ITIL-4-Foundation Material FAQ
The ITIL 4 Foundation exam requires a score of 26/40 (65%) to pass, and the official registration fee is Varies by region (~USD 300–400 equivalent). Because the fee is significant, preparing thoroughly the first time is the practical choice.
Every session in the test engine is scored and broken down, so you see clearly which topics you handle well and which ones keep costing you points. That picture tells you where your remaining study time belongs — a far better guide than rereading everything evenly.
The ITIL 4 Foundation exam contains 40 questions, and you will have 60 minutes minutes to complete them. Practicing within the same limits builds the pacing the real exam demands.
No formal prerequisites required. Basic IT familiarity recommended.
You can confirm the current eligibility requirements on the official ITIL-4-Foundation exam page before you register.
This package includes 121 practice questions for the ITIL 4 Foundation exam. Every answer is verified by an experienced team of experts, so you can trust what you study.
You can register for the ITIL 4 Foundation exam through the official channels:
Yes. Once downloaded, the online test engine keeps running without an internet connection, on Windows, Mac, Android, or iOS. That means practice continues on flights, in waiting rooms, and anywhere else your day takes you — your ITIL-4-Foundation preparation never has to pause for a missing signal.
The ITIL 4 Foundation practice questions are organized around the official exam objectives. Key topics include:
- ITIL Practices Overview (15%)
- Four Dimensions of Service Management (20%)
- Service Management Key Concepts (25%)
Comparing your practice scores against these topics shows you where the next session should go.
Many candidates combine practice questions with official training. Recommended options include:
ITIL 4 Foundation Sample Questions:
Which is the FIRST action when optimizing a service?
- A. Understand the organizational context
- B. Implement the improvement
- C. Assess the current state
- D. Agree the future state
Correct Answer: A 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Which of the four dimensions focuses or managing data in compliance with industry regulations?
- A. Information and technology
- B. Organizations and people
- C. Partners and suppliers
- D. Value streams and processes
Correct Answer: B 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
What is the value of a service?
- A. The benefits, usefulness, or importance of the service, as perceived by the stakeholders
- B. A result for a stakeholder enabled by the outputs of the service
- C. A tangible or intangible deliverable of the service
- D. The amount of money that is created or saved for the service consumers by using the service.
Correct Answer: A 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
What should remain constant within an organization, even when the organization's objectives change?
- A. Outputs
- B. Service offerings
- C. Guiding principles
- D. Outcomes
Correct Answer: C 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Identify the missing work in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.
- A. Re-use
- B. Consider
- C. Discard
- D. Improve
Correct Answer: B 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
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