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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. 可用性管理はサービス レベル管理プロセスにどのような貢献をしていますか?

A) 可用性管理は、ユーザーの可用性要件に関するデータを提供します。
B) 可用性管理により、すべてのユーザーがサービス レベル アグリーメント (SLA) を利用できるようになります。
C) 可用性管理は、ユーザーと協議して IT サービスの可用性を決定します。
D) 可用性管理は、提供されているサービスの可用性に関する情報を提供します。

2. CobiT の目的は何ですか?

A) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
B) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
C) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

3. できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A) 可用性管理
B) 問題管理
C) ITサービス継続管理
D) インシデント管理

4. リリース管理の責任の 1 つは、ソフトウェアのマスター コピーが安全な場所に確実に保管されるようにすることです。
この場所の名前は何ですか?

A) 容量データベース
B) ソフトウェア配布ライブラリ
C) 構成管理データベース (CMDB)
D) 決定版ソフトウェア ライブラリ (DSL)

5. 既知のエラーとは何ですか?

A) 原因と回避策が特定された問題
B) 対応できない問題
C) 解決された問題
D) 解決が判明している重大インシデント

Solutions: