Exam Name: Microsoft Dynamics AX 2012 Service Management
Certification Provider: Microsoft
Corresponding Certification: Microsoft Dynamics AX 2012
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Check Updated on: Oct 21, 2026
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Microsoft MB6-889 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics AX 2012 Service Management |
| Exam Number: | MB6-889 |
| Real Exam Qty: | 80 |
| Exam Duration: | 120 minutes |
| Passing Score: | 700 |
| Related Certifications: | Microsoft Dynamics AX 2012 |
| Certificate Validity Period: | Retired exam; certification validity depends on the associated Microsoft Dynamics AX certification program |
| Available Languages: | English |
| Exam Format: | Scenario-based questions, Multiple response, Multiple choice |
| Exam Price: | USD 165 |
| Recommended Training: | Microsoft Dynamics AX 2012 Service Management Training |
| Exam Registration: | Microsoft Certification Exams |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or onsite testing through Microsoft exam delivery partners (historical delivery method). |
| Pre Condition: | Candidates should have experience with Microsoft Dynamics AX 2012 Service Management functionality and related business processes. |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb6-889/ |
Microsoft MB6-889 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Use Enterprise Portal and Customer Service Features | - Manage customer self-service functionality - Support technician access through Enterprise Portal |
| Topic 2: Manage Service Objects and Repairs | - Configure and manage service objects - Use repair stages, conditions, and resolutions - Manage repair processes |
| Topic 3: Manage Service Orders | - Use activities and workflow stages - Create and process service orders - Manage service order lines and transactions |
| Topic 4: Configure Service Management Setup | - Configure service management parameters - Configure service stages and codes - Configure service BOMs and related settings |
| Topic 5: Manage Service Scheduling and Dispatching | - Use the dispatch board - Schedule technicians and resources - Manage service activities |
| Topic 6: Manage Service Agreements and Service Subscriptions | - Manage service subscriptions - Configure service agreements - Handle subscription billing and revenue accrual |
Answers for MB6-889 Candidates
Candidates should have experience with Microsoft Dynamics AX 2012 Service Management functionality and related business processes.
Microsoft Certification Exams: register for MB6-889
The Microsoft Dynamics AX 2012 Service Management bank is maintained by a team of IT specialists who research the MB6-889 questions in depth and organize the verified answers into an effective study sequence. Their ongoing work is what keeps the material professional rather than generic.
- Configure Service Management Setup ()
- Manage Service Agreements and Service Subscriptions ()
- Manage Service Objects and Repairs ()
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Microsoft Dynamics AX 2012 Service Management Training: Visit official page
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