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Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

1. You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?

A) Export the existing chart. Modify the XML to add the data series, and then import the chart.
B) Create a new chart and add the data series to the new chart.
C) Make a copy of the existing chart, and then edit the new chart to add the data series.
D) Edit the existing chart to add the data series.

2. A company uses Microsoft Dynamics CRM 2011. You need to audit data changes in fields. Which of the following should you enable for auditing? (Choose all that apply.)

A) the organization
B) the entity
C) the user
D) the field
E) the team

3. A company uses Microsoft Dynamics CRM 2011. You plan to disable a business unit in the organizational hierarchy. How will this affect users? (Choose all that apply.)

A) Users assigned to child business units subordinate to the disabled business unit will not be able to log on to Microsoft Dynamics CRM.
B) Users assigned to the disabled business unit will be reassigned to the root business unit.
C) Users assigned to the disabled business unit will not be able to log on to Microsoft Dynamics CRM.
D) Users assigned to child business units subordinate to the disabled business unit will be reassigned to the root business unit.

4. An entity in a default Microsoft Dynamics CRM 2011 solution has a custom field. When you attempt to delete the field, Microsoft Dynamics CRM displays a list of dependencies that must be handled before you can delete the field. Which dependencies will Microsoft Dynamics CRM display?

A) only managed custom Microsoft Dynamics CRM components that are dependent on the field
B) all Microsoft Dynamics CRM components that are dependent on the field, including reports
C) all Microsoft Dynamics CRM components that are dependent on the field, other than reports
D) only unmanaged custom Microsoft Dynamics CRM components that are dependent on the field

5. Users in a Microsoft Dynamics CRM 2011 organization run Microsoft Dynamics CRM 2011 for Microsoft Office Outlook. Which of the following Outlook settings are managed by the Microsoft Dynamics CRM system settings? (Choose all that apply.)

A) the interval between sending of Microsoft Dynamics CRM email messages
B) the process of updating parent accounts when contacts synchronize
C) the synchronizing client
D) minimum times for synchronization processes

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