Exam Name: Microsoft CRM Applications Professional v.1.1
Certification Provider: Microsoft
Corresponding Certification: Microsoft Business Solutions
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Microsoft MB2-186 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Management | 25% | - Accounts and contacts - Leads and opportunities - Quotes, orders, and invoices |
| Configuration and Integration | 20% | - Integration with other Microsoft products - Basic system customization - Workflows and automation |
| Core CRM Concepts and Navigation | 15% | - Security model and roles - Microsoft CRM architecture - User interface and navigation |
| Customer Service Management | 25% | - Cases and service activities - Contracts and entitlements - Knowledge base management |
| Marketing Automation | 15% | - Marketing activities - Lead qualification process - Campaigns and lists |
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