The MB2-185 exam, officially titled Microsoft CRM Customization v.1.2, is the qualifying test for the Microsoft Dynamics CRM (legacy) Certification certification from Microsoft, a credential at the Professional level. Passing it proves you have the skills employers look for in certified professionals, and it can also support progress toward related credentials such as Microsoft Dynamics CRM, Microsoft Dynamics CRM Configuration, Microsoft Dynamics CRM Development.

The Microsoft CRM Customization v.1.2 exam gives you 120-180 to work through 40-60 questions. That is a steady pace with little room for second-guessing, so train yourself to read each question once, flag the difficult ones, and keep moving. Before exam day, sit at least two full timed sessions in the Lead2PassExam test engine — when the clock feels familiar, it stops being a threat.

You need 700/1000 to pass, and the official registration fee is $165 USD (historical; may vary by region). Fall short and you pay that fee in full again for every retake, which makes solid preparation the cheaper option by far. Work through the Lead2PassExam practice questions until you score comfortably above the passing mark, then book your seat.

Recommended experience with Microsoft Dynamics CRM (v1.0–v1.2 era) and basic understanding of CRM data modeling and business processes. Eligibility rules can change over time, so before you register, confirm the latest requirements on the official exam page: Microsoft MB2-185 exam overview.

You can book your MB2-185 exam through any of these official registration channels:

• Microsoft Certification (Legacy / Archive)
• Pearson VUE Microsoft Exams

The exam is delivered as Proctored exam delivered via Pearson VUE (historically onsite or authorized testing centers), so you can pick the option that fits your schedule when you book.

Microsoft recommends the following training for Microsoft CRM Customization v.1.2 candidates:

• Microsoft Learn (Dynamics content)
• Dynamics CRM Documentation (legacy concepts)

Pair that training with the 154 practice questions from Lead2PassExam and you can check your readiness topic by topic before exam day.

Yes. Lead2PassExam offers a free PDF demo for the Microsoft CRM Customization v.1.2 exam so you can judge the quality of our questions and answers before paying anything. Every purchase also comes with 365 days of free updates, and once that period expires you can extend your update service at a 50% discount.

Your purchase is protected by a 100% money-back guarantee. If you sit the corresponding MB2-185 exam within 60 days of buying and do not pass, send us a scan of your exam enrollment slip together with your official Score Report (PDF) within 2 days of the exam date — the candidate name must match the payer's name — and we will process your full refund within 7 days. Please note that exams taken within 3 days of purchase, materials downloaded without ever sitting the exam, free products, and expired orders are not covered. If you would rather not have a refund, you can exchange your order for two exam products of equal value, free of charge, and keep the update service on your original purchase.

Delivery is instant: your files are emailed to you within one minute of payment and can also be downloaded directly, with no limit on the number of computers you install them on. If nothing has arrived within 2 hours, contact our customer service team and we will sort it out.

The Microsoft CRM Customization v.1.2 syllabus is organized into 5 domains. The main areas include Solutions and Deployment, Business Process Automation, and Customization and Configuration. Scroll up to the Exam Topics section above for the complete, current outline before you plan your study schedule.