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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. Which action cannot be performed on a dashboard?

A) add a web browser to a dashboard
B) open a report for editing from a dashboard
C) send queued dashboards to comma-separated values (CSV) file
D) queue a dashboard manually

2. Which two statements are true about Connect Web Services for a SOAP Batch Operation? (Choose two.)

A) The "CommitAfter" attribute can only be set at the end of the last transaction in a batch request.
B) If a new transaction is in the batch request after the failed transaction, the transaction will not run.
C) A batch operation can be used to send multiple heterogeneous operation requests to the server in a single SOAP request.
D) If bulk CRUD operations are used in a batch operation, the server will only allow for a total of 10,000 objects to be processed.
E) In a batch request, the server will allow up to 100 transactions.

3. Which two statements are true about knowledge base articles of Oracle Service Cloud? (Choose two.)

A) Answer articles can be copied.
B) Answer articles cannot be printed.
C) Answer articles can contain variables.
D) Multiple answers cannot be updated simultaneously.
E) Answer articles can be archived but not deleted.

4. What is the maximum size of a file attachment that can be attached to an Answer using the answer workspace?

A) 30 MB
B) 10 MB
C) 25 MB
D) 20 MB
E) 5 MB

5. Your customer wants to update the new office address in about 1000 answer articles.
Your client has three interfaces for each of their lines of business that will all have different information.
What will you recommend to the client to update all the relevant answers?

A) Call support and have them run a search and replace on the database.
B) Search for all answers that have the address and update.
C) Create a standard text to include the new address and update all the answers to include it.
D) Create a variable to contain the address and update all answers to include it.

Solutions: