Exam Name: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud
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Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customization, Productivity and Analytics | 10% | - SmartText, hotkeys and audit features - Application Composer and extensions - OTBI reporting and integration basics |
| Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization |
| Fusion Service Overview and Setup | 15% | - Service configuration basics - Functional Setup Manager (FSM) usage - Security model, roles and access control |
| Omnichannel Communications | 15% | - Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup |
| Service Request Management | 25% | - SR creation, lifecycle and processing - Milestones and action plans - Service catalog and entitlements - SR categories, assignment rules and routing |
| Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles.
Which three options achieve your customer's requirement?
- A. Make them available internally to agents as part of the Service Request Knowledge Panel.
- B. Make them available externally to customers via My Digital Customer Service (DCS).
- C. Make them available to employees and agents via My Knowledge.
- D. Make them available to external users by giving them access to the internal "My Knowledge" page.
- E. Make them available for users with the "Knowledge Analyst" and "Knowledge Manager" roles only.
Correct Answer: B,C,E 🗳️
Which four actions does the REST API for Service Requests (SRs) allow?
- A. Delete SR by SR title
- B. Update SR assignee
- C. Delete SR by SR number
- D. Update SR milestone
- E. Create SR
Correct Answer: B,C,D,E 🗳️
In which three situations can default coverage be applied?
- A. to a specific customer account
- B. for a specific SR status
- C. globally, to all service requests that do not have any other coverage
- D. for a specific SR category
- E. for a specific period of time
Correct Answer: C,D,E 🗳️
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?
- A. Select Create Category > Create Top-Level Category.
- B. Select Service Catalog in Functional Areas.
- C. Complete Category Name.
- D. Check the Active flag.
- E. Select Create Category > Create Child Category.
- F. Select Status = "Active".
- G. Select the task Manage Service Request Categories.
Correct Answer: A,E,F,G 🗳️
Which two are true characteristics about the lifecycle of a service request?
- A. Users can reopen a service request when the status is set to "Resolved".
- B. "Closed" status is set by an automatic job after a specified number of days.
- C. If required, users can manually set the "Closed" status for a service request.
- D. Users can reopen a service request when the status is set to "Closed".
- E. "Customer working" is one of the five seeded status types.
Correct Answer: A,B 🗳️
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