Exam Name: Certified Pega Customer Service Developer 24
Certification Provider: Pegasystems
Corresponding Certification: Pegasystems Certification
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Pegasystems PEGACPCSD24V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Case Management and Workflow | - Case types and stages configuration - Case life cycle design - Routing and assignment strategies |
| Pega Customer Service Application Design | - Application architecture overview - Customer service framework fundamentals |
| Reporting and Monitoring | - Reports and dashboards configuration - Case performance monitoring |
| User Interface and Channels | - Omnichannel interaction handling - UI design for customer service applications |
| Security and Access Control | - Authentication and authorization basics - Access roles and privileges |
| Data and Integration | - Integration services and connectors - Data pages and data model design |
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