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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following availability management activities are considered to be proactive as opposed to reactive?
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

2. Where should details of a Workaround always be documented?

A) The Service Level Agreement (SLA)
B) The IT Service Continuity Plan
C) The Availability Management Information System
D) The Problem Record

3. Access Management is closely related to which other processes?

A) Information Security Management only
B) Information Security Management and Availability Management
C) Information Security Management and 3rd line support
D) Availability Management only

4. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Request Fulfillment Process Owner
B) The Service Manager
C) The Service Desk Manager
D) The Request Fulfillment Process Manager

5. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A) Measuring the effectiveness and efficiency of Service Design and the supporting processes
B) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
C) Produce and maintain all necessary Service Transition packages
D) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced

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