Exam Name: ITIL Foundation (Version 5)
Certification Provider: Peoplecert
Corresponding Certification: Peoplecert Certification
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Key Concepts of Service Management | - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation - Products and Services |
| Topic 2: ITIL Service Value System (SVS) | - Guiding Principles - Service Value Chain - Continual Improvement - Governance |
| Topic 3: The Four Dimensions of Service Management | - Organizations and People - Value Streams and Processes - Information and Technology - Partners and Suppliers |
| Topic 4: ITIL Management Practices | - Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
How does an enabling value stream contribute to value creation?
- A. By supporting the effective operation of core value streams
- B. By replacing the need for core value streams
- C. By defining customer outcomes and service expectations
- D. By acting as the primary interface with service consumers
Correct Answer: A 🗳️
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Which two practices interact the MOST with the service desk practice?
- A. Change enablement and incident management
- B. Deployment management and change enablement
- C. Incident management and service request management
- D. Service request management and deployment management
Correct Answer: C 🗳️
Which of the following activities BEST represents transfer of goods in a service offering?
- A. A cloud user accesses shared online storage
- B. A customer receives advice from a helpdesk agent
- C. A service provider supplies new laptops to the customer
- D. A team attends a virtual training session
Correct Answer: C 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Where are the details of the required performance outcomes of a service defined?
- A. Service offerings
- B. Service components
- C. Service level agreements
- D. Service requests
Correct Answer: C 🗳️
A team is developing a new digital service. Instead of delivering all features at once, they release a small set of features, gather user feedback, and adjust the next release based on what they learn. Which ITIL Guiding Principle is the team applying in this situation?
- A. Keep it simple and practical
- B. Progress iteratively with feedback
- C. Collaborate and promote visibility
- D. Focus on value
Correct Answer: B 🗳️
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