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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

Question 1

Which of the following objects are used as collectors when you release work tickets from SAP Cloud for customer to SAP ERP?
Note: there are 2 correct answers to this questions.

A. Sales order
B. Debit memo request
C. Contract
D. Internal order

Question 2

You want to trigger additional service activities for a registered product regularly if a specific measurement reading threshold is reached. What type of maintenance plan should you create?

A. Cyclical
B. Absolute
C. Alternating
D. Fixed

Question 3

How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A. Use a standard data migration template to populate data
B. Use a custom data migration template to populate data
C. Use mass data maintenance to correct data directly
D. Use mass data maintenance to download and upload data

Question 4

How do you maintain a service catalog after you have released it?

A. You create a new version of the current catalog
B. You update the structure of the current catalog
C. You delete the current catalog and create a new catalog
D. You change the usage of the current catalog

Question 5

Which field controls how SAP ERP handles an item that is released from a SAP Cloud for Cutomer work ticket to SAP ERP?

A. Scheduling relevant
B. Processing type
C. Invoicing method
D. Coverage indicator

Solutions: