Exam Name: SAP Certified Application Associate - SAP Field Service Management 19Q1
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate
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SAP C_C4HFSM_91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Planning and Dispatching | - Resource planning and scheduling - Dispatching and workforce optimization |
| Integration and Configuration | - Integration with SAP S/4HANA and C/4HANA components - System configuration and setup basics |
| Analytics and Service Performance | - Reporting and KPIs in field service - Service optimization and insights |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
How would a field service technician update the service assignment status? Choose the correct answer
- A. By adding a checklist
- B. By navigating to the address on the service assignments
- C. By setting the relevant workflow step
- D. By opening the service assignments
Correct Answer: B 🗳️
Where can you define the user access to the SAP Field Management mobile app? Choose the correct answer.
- A. In the SAP Field Service Management mobile app
- B. In the SAP Field Service Management Web app
- C. In the SAP Field Service Management self-service portal
- D. In the SAP Field Service Management Crowd Service Marketplace
Correct Answer: B 🗳️
Which answers are correct in regards to work shifts? Choose Three correct answers.
- A. Only internal employees can have work shifts
- B. I can define a work shift pattern for a group of people
- C. Each technician can have only one work me pattern
- D. Work shifts are defined at the company level and apply to all technicians Atfi CI.
- E. Work shifts are visible in the workforce management planning board
Correct Answer: B,C,E 🗳️
A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
- A. You will need to buy an Internet-of-Things kit from Amazon.
- B. You can develop integrations between these sensors and the FSM Cloud using APIs.
Correct Answer: B 🗳️
What are possibilities of customizing the field service app? Choose Three correct answers.
- A. I can develop new offline menus for the app
- B. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
- C. I can display / undisplay menus and buttons via permission system.
- D. I can display the company's logo in the !Pad app
- E. I can develop online reports for the mobile app
Correct Answer: B,D,E 🗳️
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