Exam Name: SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One
Certification Provider: SAP
Corresponding Certification: SAP-Certifications
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SAP C_PXSUP_90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Incident Management Fundamentals | - IT service management principles and lifecycle - Basic SAP support process overview - Incident vs. service request differentiation |
| Topic 2: Service Quality and Continuous Improvement | - Process optimization in support operations - Problem management concepts - Performance reporting and KPIs |
| Topic 3: SAP Business All-in-One Support Processes | - Incident handling workflow in SAP environments - Communication and escalation procedures - Support organization structure and roles |
| Topic 4: Service Desk and Ticket Management | - Knowledge base usage and resolution documentation - SLA management and tracking - Ticket creation, categorization, and prioritization |
| Topic 5: SAP Solution and Support Tools | - Monitoring and reporting tools - SAP Solution Manager overview - Incident analysis and root cause identification |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which of the following are events of a report program? (Choose two)
- A. PARAMETERS
- B. AT LINE-SELECTION
- C. INITIALIZATION
- D. AT TITLE-PAGE-OUTPUT
Correct Answer: B,C 🗳️
You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)
- A. In the function key settings of the Menu Painter
- B. In the element list of the Screen Painter
- C. In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
- D. In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
Correct Answer: C,D 🗳️
Which of the following are update types? (Choose two)
- A. Overtaker update
- B. Local update
- C. Synchronious update
- D. Global update
Correct Answer: B,C 🗳️
What is the definition of Initial Response Time (IRT)?
- A. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the message processor changes the message status to - Completed.
- B. The amount of time that a customer message has been the responsibility of SAP.
- C. Agreed time within which the Partner must confirm receipt of an Incident and provide the End User with an initial qualified response.
- D. The time elapsed between the following two events: Customer message receives status - Sent to SAP; and the customer changes the message status to - Completed for author.
Correct Answer: C 🗳️
Which of the following features are supported by the SAP Note Assistant? (Choose two)
- A. Automatic implementation of Java corrections
- B. Implementation of any note that can be implemented automatically by an SAP Note
- C. Creation of internal memos in customer messages
- D. Checks if a given note can be implemented automatically
Correct Answer: B,D 🗳️
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