Exam Name: Salesforce Certified Slack Administrator
Certification Provider: Salesforce
Corresponding Certification: Salesforce Administrator
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Channel and Collaboration Management | - Messaging and collaboration features - Channel structure and governance |
| Security and Compliance | - Data retention and compliance settings - Authentication and access controls |
| Integrations and App Management | - Slack app installation and management - Salesforce and third-party integrations |
| Troubleshooting and Support | - Admin tools and diagnostic capabilities - Common workspace issues resolution |
| Workspace Administration | - User provisioning and identity management - Slack workspace setup and configuration |
Salesforce Certified Slack Administrator Sample Questions:
The security team at your organization wants to monitor different public channels that are created in your Slack Enterprise Grid instance. The team requested access to the conversations.list and conversations.info API methods to get the required data about the channels.
As a Slack admin, you need to assign the required scopes to their Slack app for the security team to be able to invoke the APIs.
Which scope should you assign to allow the security team to retrieve a list of all public channels only and retrieve information about a public channel?
(Select the best answer.)
- A. conversations.connect:read
- B. channels:read
- C. files:read
- D. admin.conversations:read
Correct Answer: D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
As a Workspace Admin, you've been tasked with launching Slack at your company.
You need to provide resources for beginners to learn more about Slack on their own.
What are the two best ways you can help your coworkers access relevant Slack learning materials?
(Choose 2 answers.)
- A. Ask members to review the 'Slack tutorials' section of the Help Center.
- B. Ask members to complete the Slack Certified Admin program.
- C. Invite members to watch the on-demand "How to launch Slack at your organization" webinar.
- D. Guide members to the Slack resources library on slack.com.
- E. Use the /feedback command or email [email protected] to submit a support request to Slack.
Correct Answer: A,D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
Your organization's Head of Customer Service wants to better support internal collaboration between service agents working through high-priority customer tickets.
As a Workspace Admin, what recommendation should you provide to help service agents collaborate more efficiently in Slack and reduce meetings?
- A. Enable service agents to create a new channel for each high-priority customer ticket and use emoji reactions to expedite responses.
- B. Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.
- C. Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
- D. Encourage service agents to use Huddles when troubleshooting high-priority customer tickets.
Correct Answer: D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
You're an Org Admin working on your Slack Enterprise Grid design. You expect a high volume of new workspace requests, and all requests will require admin review.
What should you do to manage this process?
(Select the best answer.)
- A. Allow all users to request new workspaces, and route the requests into an admin channel where admins can action the requests as a team.
- B. Turn off the workspace request process, and require users to direct message (DM) their workspace admin.
- C. Allow all users to request new workspaces, and manually route requests to the correct admin via direct message (DM).
- D. Turn off the workspace request process, and create a private channel. Only add members who you want to request new workspaces.
Correct Answer: A 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
You're the Primary Org Owner of a large Slack Enterprise Grid org composed of 10 workspaces for individual business units.
How should you delegate responsibilities appropriately?
- A. Delegate an Org Admin from each business unit to handle everyday tasks, such as member requests.
- B. Delegate an Org Owner from each business to handle everyday tasks, such as member requests.
- C. Create a multi-workspace channel for selected members to manage all admin requests for the organization.
- D. Delegate a Workspace Admin from each business unit to handle everyday tasks, such as member requests.
Correct Answer: D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
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