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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?

A. What new technology trends exist for customer service?
B. How does a competitor solve for a similar problem?
C. What problem(s) is CK trying to solve?

Question 2

A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?

A. Share prototypes of different interface directions with 100 people who regularly use their bank's app.
B. Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
C. Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.

Question 3

When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

A. Desirability
B. Viability
C. Feasibility

Question 4

Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

A. Service Goud
B. Scheduler
C. Field Service

Question 5

At a 15-person stakeholder workshop, the Cloud Kicks' design team shared three strategic opportunities and discussed the insights that led to them. They were well-received, and the leaders looked pleased. The design team then led a brainstorm on each opportunity.
What is the reason the strategy designer should recommend dot voting at this point?

A. Dot voting is the fastest way to prioritize and make decisions.
B. Dot voting focuses conversation on a few ideas with the most importance to the group,
C. Dot voting lets everyone know what the leaders believe to be the right answers.

Solutions: