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Salesforce AI-201 Exam Syllabus Topics:

Salesforce Certified Agentforce Specialist Sample Questions:

Question 1

An Agentforce Specialist needs to create a prompt template that extracts the customer's name, phone number, and case number from a block of text, and nothing else. How should the Agentforce Specialist structure the prompt to ensure the large language model (LLM) doesn't include extra conversation or text?

A. Use well-defined output instructions and provide desired output examples.
B. Ask the LLM to extract and only output the important information in the text.
C. Ensure in the prompt that the LLM has been told to only use name value pairs in the response.

Question 2

Coral Cloud Resorts (CCR) uses Agentforce to assist customers with booking and service issues.
CCR wants to implement a triage process 50 that:
- High severity requests must be escalated to a human service rep.
- Lower severity requests should result in creating a support case for
the guest.
The requirement is to achieve the highest reliability and determinism in the response from the agent.
Which approach should an Agentforce Specialist recommend?

A. Create a custom variable severityLevel populated by a Triage action. Add filters so the "Escalate to human service rep" action only runs when severityLevel = `High', and the "Create Support Case" action runs only when severityLevel != `High'.
B. Use absolute keywords like "Always" and "Never" in Topic Instructions to enforce logic, such as
"Always escalate when severity is high" and "Never create a support case when severity is high".
C. Write the triage and routing logic in Topic Instructions using an IF, THEN, ELSE pattern:
"Escalate to human service rep if the request is considered severe, otherwise create support case".

Question 3

Universal Containers (UC) is experimenting with using public Generative AI models and is familiar with the language required to get the information it needs. However, it can be time-consuming for both UC's sales and service reps to type in the prompt to get the information they need, and ensure prompt consistency. Which Salesforce feature should the company use to address these concerns?

A. Agent Builder and Action: Query Records.
B. Einstein Recommendation Builder.
C. Einstein Prompt Builder and Prompt Templates.

Question 4

An Agentforce Specialist is creating a prompt template to assist support reps in drafting responses to customer complaints. To ensure the responses are empathetic and helpful, what is a key element to include in the prompt template?

A. The entire history of the customer's previous interactions with the company
B. A list of keywords related to customer complaints
C. A direct instruction to the large language model (LLM) to role-play as a character

Question 5

Which business requirement presents a good use case for leveraging Einstein Prompt Builder?

A. Send reply to a request for proposal via a personalized email.
B. Forecast future sales trends based on historical data.
C. Identify potential high-value leads for targeted marketing campaigns.

Solutions: