Exam Name: Loyalty Management Accredited Professional
Certification Provider: Salesforce
Corresponding Certification: Loyalty Management
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Salesforce AP-212 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Loyalty Management Fundamentals | - Core concepts of loyalty programs
|
| Program Setup and Configuration | - Tier management
|
| Member and Account Management | - Member enrollment and profiles
|
| Data Model and Integration | - Loyalty data architecture
|
| Engagement and Promotions | - Campaign and promotion setup
|
| Reporting and Analytics | - Loyalty performance tracking
|
Salesforce Loyalty Management Accredited Professional Sample Questions:
A company has an existing Loyalty Program, and the marketing team wants to start awarding 10% discounts and 100 points to new members upon sign-up.
What does the Program Administrator need to do for a new member to earn this promotion?
- A. Create a record triggered flow using Journal Type. Journal SubType, Transaction Journal. Credit Points action and Issue Voucher action
- B. Create an autolaunched flow using Journal Type. Journal SubType, Transaction Journal, Credit Points ° action, and Issue Voucher action
- C. Create a record triggered flow using Journal Type, Journal SubType, Transaction Journal, and Process O Member Benefit Action
- D. Create an autolaunched flow using Transaction Journal, Loyalty Ledger, and Get Loyalty Promotions for Transactions
Correct Answer: A 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
A Loyalty Program Manager has proposed a new promotion with the following redemption requirements on their non-qualifying points for the two respective tiers.
* for Gold-tier members, a single non-qualifying point is equal to $2 if the total purchase value is $200 or more.
* for Gold-tier members, a single non-qualifying point is equal to $1 if the total purchase value is less than
$200.
* for Gold-tier members, a single non-qualifying point is equal to $1, irrespective of the total value of the purchase.
Considering the above requirements, which three redemption rule options should be selected for the proposed promotion?
- A. "Blue" tier member with any transaction amount is <= $200, then "Outcome"; non-qualifying point deduction = transaction amount.
- B. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount.
- C. "Gold" tier member with the transaction amount is >= $200, then "Outcome": non-qualifying point deduction = transaction amount / 2.
- D. "Blue" tier member with any transaction amount, then "Outcome": non-qualifying point deduction = transaction amount.
- E. "Gold" tier member with the transaction amount is >= $200, then "Outcome": tier-qualifying multiplier
=2
Correct Answer: B,C,D 🗳️
A company has recently rolled out a Loyalty Program. The customer support agents need to manually adjust the points for Loyalty Program Members.
On which three Loyalty pages will customer support agents be able to adjust points?
- A. Account page
- B. Loyalty Program Member Related List
- C. Loyalty Program Member page
- D. Transaction Journal
- E. Contact page
Correct Answer: B,C,D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
The Loyalty Administrator for Northern Trail Outfitters (NTO) defines Basic and Premium as the two Tiers for its Insider program. They want to define a free product sample for all members in Premium Tier.
How does NTO configure tiers within the Loyalty Program to give vouchers for members in the Premium Tier?
- A. Voucher Management and Benefits Setup
- B. Voucher Management; Benefits Setup (in Program console); Benefit Action to process benefits
- C. Voucher Management and Benefit Action
- D. Voucher Management; Benefits Setup (in Program console); Benefit Action to define downstream actions and FLOW - Benefit action for orchestration
Correct Answer: D 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
A member reaches out to the Member Services team regarding points that have expired and requests to restore them. The Loyalty program has a fixed model expiration for non-qualifying points.
How should the Member Services Agent restore the expired points and also set them to expire in the next two months?
- A. Delete the transaction journal that expired the points and re-run the expiration Data Processing Engine job after two months
- B. Use 'Adjust Points' action on Loyalty Program Member page to credit points and select the Points Expiration Date as two months from the current date
- C. Edit the Loyalty Member Currency record to restore the Points Balance and set the 'NextExpirationDate' field to two months from the current date
- D. Edit the 'Credit' ledgers corresponding to the points that expired and extend the expiration date to two months from the current date
Correct Answer: B 🗳️
Explanation: Only visible for Lead2PassExam members. You can sign-up / login (it's free).
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