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Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

1. United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.
What are the two option to achieve the expectation?

A) Harmonize their business plan to reduce the complexity
B) Handle the complex business processes manually outside the IT landscape.
C) Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.
D) Access the entire architecture to identify application that can be decommission.

2. A B2B Communication company is using industries CPQ solution and need to implement attribute- based pricing for its offerings. The company wants to display the total amount or monthly recurring charge of the product as well as sales tax imposed on that product depending on the zip code of the service account as total price in the cpq cart. How shall the consultant achieve this while minimizing the impact to performance?

A) Configure the tax rate in the price plan and it will be added automatically when added to the cart.
B) Add the delivery zip code customer field as a header in the pricing calculation matrix
C) Add a pricing plan step with a custom Apex class to calculate the tax using the price calculation matrix
D) Write a custom hook class to include the logic to calculate tax and add to the total price using a price calculation matrix

3. What are the 3 keys inputs used by order management to determine the output of MACD order.

A) Quote and quote line items records
B) Fulfillment request and fulfillment request line records
C) Commercial and technical product configurations
D) Assets and inventory item records
E) Order and order item details

4. Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

A) Use action type from fulfillment request lines in the callout condition task
B) Use the Action type from Order items to the Decomposition Relationship Conditions.
C) Map all relevant information to the Customer Facing Service (CFS)
D) Implement the router condition logic in the integration layer as callout task
E) Implement the router condition logic within decomposition layer with more conditions.

5. Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

A) Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account
B) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.
C) Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account
D) Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

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