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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. A "concurrent session" licensing model for AICC is directly tied to the number of named agent accounts, regardless of how many are logged in simultaneously.

A) True
B) False

2. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
B) To load the software onto agent computers.
C) To manage the workload of individual agents.
D) To balance the audio levels of calls.

3. When proposing a disaster recovery (DR) solution with a Recovery Point Objective (RPO) of 5 minutes and a Recovery Time Objective (RTO) of 15 minutes for the AICC core components, which DR model is required?

A) Warm Standby: Systems are running but require a database sync and configuration import.
B) Hot Standby: A fully redundant, active-active cluster across two data centers with continuous data replication.
C) Backup and Restore: Relies on nightly backups with a recovery process of several hours.
D) Cold Standby: Infrastructure is provisioned but requires manual data restoration.

4. In the AICC architecture, what is the role of a "stateless" component?

A) It does not retain any session information between requests, which aids in scalability and reliability.
B) It is a component that cannot be replicated.
C) It is responsible for storing all customer data.
D) It handles the recording of all interactions.

5. A customer wants to use AICC to handle customer inquiries from a popular messaging platform like WhatsApp. What is the primary technical requirement for this integration?

A) The customer must use a specific brand of phone.
B) The IVR must be configured to accept voice messages.
C) The AICC must have a dedicated component (a channel gateway) that can connect to the messaging platform's API.
D) All agents must have personal WhatsApp accounts.

Solutions: